Privacy Policy

We are highly committed to the privacy of your data and information and in providing services to all the subscribers/users of the TMBill Platforms. As a result, we would like to inform you regarding the way we would collect, process, store and use your personal data. We recommend you to read this privacy policy (hereinafter referred to as "Policy") so that you understand our approach towards the use of your personal data.

This Policy shall form part of the Terms of Services and any other additional Terms of Use issued by the Company with respect to the use of the Services in the TMBill Platforms and is in compliance with applicable laws and regulations, including, but not limited to the Information Technology Act, 2000, as well as with the European Union General Data Protection Regulation ("GDPR") standards.

By submitting your Personal Information (as defined hereinafter) to us and indicating your agreement with this Privacy Policy, you (or anyone who accesses and uses the TMBill Platforms shall be referred to as "You", "Your" or "User" as the context may require) will be treated as having given their permission, wherever necessary and appropriate to our collection, use and disclosure of Personal Information and accept this Policy along with any amendments or modifications as may be made from time to time.

Personal Information

Collection Principles

We limit the collection of personal data to only that which is absolutely necessary to carry out our legal or business obligations. In some cases however the provision of personal data may be partly required by law (e.g. tax regulations), is needed as part of or as a result of contractual negotiations, or as part of providing a service. The non-provision of the personal data would have the consequence that the contract or service with the data subject could not be provided or concluded, therefore is considered legitimate interest for processing.

Types of Personal Information

Any information that is collected from you during the process of registration and subscription of the Services available at the TMBill Platforms, further during the course of accessing and using the Services available at the TMBill Platforms, shall be referred to as Personal Information. Personal Information shall include, but not limited to:

• Name/Company Name
• Email address
• Phone number
• Physical address
• Billing information when you use our Services through our TMBill Platforms
• Information from customer surveys, reviews, or comments
• Any sensitive personal data information as provided under the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 such as passwords, financial data, data identifying the gender of the person, etc.

Additional Information Collected

We also collect information relating to your usage of the TMBill Platforms necessary for the purpose of providing you with the best possible service:

• Usage Information: We collect information about how you use our Services for service improvement purposes
• Non-Personal Information: Type of device you use for accessing the Services, IP address of your device, and information about the manner of usage of the TMBill Platforms and access to the Services. We collect information relating to patterns of your use of the TMBill Platforms
• Cookies: We use temporary and permanent cookies to secure and enhance your overall experience. These cookies are used primarily for authentication but may also be used to improve the quality of our Service by storing your preferences and tracking your usage trends
• Mobile Information: When you download or use our TMBill Platforms through your mobile device, we may receive information about your location and your mobile device, including a unique identifier number for your device
• Email Communications: When you send emails or other communications to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our Services
• Log Files: We gather certain information automatically and store it in log files. This information may include Internet Protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data

Consent Withdrawal

Where the legal basis for Us processing Your personal data is that You have provided Your consent, You may withdraw Your consent at any time. You will not suffer any detriment for withdrawing consent. If You withdraw such consent, this will not make processing which We undertook before such withdrawal of your consent unlawful.

You can withdraw Your consent by contacting the Data Protection Officer at compliance@tmbill.com.

Rights of a Data Subject

Under the GDPR and applicable data protection laws, You have the following rights with respect to Your information:

• Right to be informed: You have the right to be informed about what information is being collected, and how it is being used
• Right of access: You have the right to access and receive a copy of Your data
• Right to rectification: You have the right to correct any inaccurate data, or complete any incomplete data
• Right to erasure: You have the right to request the erasure of your data under certain circumstances
• Right to restrict processing: You have the right to request us to restrict the use of the data You have provided
• Right to data portability: You have the right to request a copy of Your personal data for personal use
• Right to object to processing: You have the right to object to the processing of Your personal data in certain circumstances
• Rights in relation to automated decision making and profiling: You have the right not to be subject to automated decision-making

If You want to exercise any of the rights described above, please contact Our Data Protection Officer at compliance@tmbill.com. We will seek to deal with your request without undue delay.

Usage of Personal Information

We use the Personal Information and all other information provided by you for the following purposes:

• To process your request for Services and to provide you the Services
• For data analytics to improve service delivery and business insights
• To enhance our Services, provide customer support, and communicate with you
• To comply with our legal obligations, including for auditing purposes
• To share with third parties for business purposes (with confidentiality protection)
• To satisfy legal requirements, prevent fraud, or protect our rights and safety
• To showcase the Company's business portfolio to potential investors

Security of Your Personal Information

We endeavour to take appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access to your Personal Information and to maintain data security. These safeguards take into account the sensitivity of the Personal Information that we collect, process and store and the current state of technology.

We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. We host our product in a secure server environment that uses firewalls and other advanced technology to prevent interference or access from outside intruders.

Retention of Personal Information

Your personal data will not be kept for longer than is necessary to fulfil the specific purposes outlined in this Privacy Policy, and to allow Us to comply with relevant legal requirements.

Any personally identifiable information such as Your name, address, date of birth and telephone number will be deleted after a period of 10 years from the termination of Services.

Transfer of Data

We may transfer to, and store the data we collect about you in, countries other than the country in which the data was originally collected. When we transfer your data to other countries, we will protect the data as described in this Privacy Policy and comply with applicable legal requirements.

Transfer of Information to Third Parties

You understand that the TMBill Platforms not only provides Services directly from the Company, it also provides certain Services through API integration of certain third party service providers.

The types of third parties we may share elements of your personal data with include:

• Payment processors for secure handling of payment information
• Data aggregation and analytics software service providers
• Customer support and communication platforms
• Cloud storage and IT support service providers

Third Party Links

The Services may contain links to third-party websites. Please be aware that:

• We are not responsible for the content or privacy practices of third-party websites
• We do not endorse third-party websites or services
• Our Privacy Policy does not cover information collected by third parties
• We strongly encourage you to read third parties' privacy policies

Updating, Modifying and Deletion of Information

You can update, modify or delete your Personal Information by accessing your account in the TMBill Platforms.

To delete your account, email us at support@tmbill.com.

Changes to Privacy Policy

We reserve the right to amend or revise this Privacy Policy from time to time. You will receive notification of any material changes through email or a notice on our homepage.

Collection of Data from Minors

We do not knowingly collect or solicit personal information from individuals under the age of 18. If we become aware that we have inadvertently collected personal information from a minor, we will delete such information promptly.

Data Not Sold to Third Parties

We do not sell Your Personal Information to third parties. In the preceding twelve (12) months, we have not sold any personal information to any third parties. Your data is collected solely to provide our services.

Grievance Redressal

Contact Us